Reality Based Group presents a defined approach to building a mystery shopper program for businesses by emphasizing measurable criteria, real-time observations, and detailed scorecard systems. The Quick Start Ebook outlines how anonymous evaluations are used to assess service performance, track consistency, and align employee actions with brand expectations. This method includes train... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf